FULL PRICE ORDERS
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, you can simply return your item(s) within 30 days for a store credit or exchange to:
- LITE Underwear now offers free returns to our US customers. Simply drop your order off at your nearest happy returns location! Alternatively, you may choose to mail your order back to our US return center using a pre-paid label for a $10 processing fee.
- Canadian customers may return their order to our US return center, using a pre-paid return label for a $10 processing fee.
- British customers may return their orders to our UK return center. We are currently unable to provide a shipping label.
- Australian and New Zealanders can return their items to our Australian return center. We are unable to provide you with a return label at this time.
- Customers in the rest of the world will have to return their items to our European warehouse by purchasing a return label from their local post offices. The cost of the return is not covered by LITE Underwear.
SALE
We do not accept exchanges or returns on items purchased on sale or items purchased using a discount code as part of a sale promotion. All discounted items are considered final sale, unless the items are faulty and proof is provided by the customer.
RETURN
We will provide you with the full address when we allocate your Returns Authorization number.
Please note that original shipping charges are non-refundable, and charges for returned items are the responsibility of the customer. LITE Underwear takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by LITE Underwear.
FAULTY ITEMS
If you have received a faulty item, please email us to arrange a prepaid return postage label. We will replace the faulty item if stock is available or refund upon return.
INTERNATIONAL SHIPPING TERMS
By placing an order, you are acknowledging and accepting all the international shipping terms.
Please email our customer service if you need any assistance.
Item(s) must be returned in original condition, unworn, unaltered, unwashed, and with their tags attached. Damaged returns and returns sent back without prior authorization will be returned to sender. Gift Cards may not be returned. Store-credit does not expire and can be used toward anything on our site.
